At Chic Mode Shop, we combine jet-set convenience with impeccable style in every aspect of your shopping experience. Our shipping and returns policies are designed with the same attention to detail we apply to curating our collections.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
- Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch
International Customers: Please note that delivery times may vary based on customs processing in your country. Any customs duties or taxes are the responsibility of the recipient and are non-refundable.
Returns & Exchanges
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:
- Unworn, unwashed, and in original condition
- With all tags and original packaging intact
- Accompanied by proof of purchase
Final Sale Items: For hygiene reasons, swimwear (unless with original hygiene liner intact) and beauty products are final sale and cannot be returned or exchanged.
How to Initiate a Return or Exchange
Follow these steps to process your return or exchange:
- Contact Our Style Team: Email us at [email protected] within 15 days of delivery using the provided template below.
- Wait for Approval: Our team will respond within 24-48 hours with return authorization and instructions.
- Package Securely: Include all items in their original packaging with tags attached.
- Ship Your Return: Send to our Charlotte boutique at 2405 Snyder Avenue, Charlotte, US 28202 using a trackable shipping method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected (typically within 3-5 business days):
- Refunds: Issued to your original payment method within 7-10 business days after approval.
- Exchanges: Processed immediately upon approval, with shipping times matching our standard delivery policy.
Original shipping fees are non-refundable. International customers may be subject to customs duties that are non-refundable.
Return Request Template
Use this template when contacting us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Chic Mode Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details of items to return/exchange:
– Item Name:
– Size/Color:
– Reason:
For exchanges, please indicate your preferred replacement:
– Item Name:
– Size/Color:
I confirm that the items are unworn, unwashed, and in original condition with all tags attached.
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a prepaid return label and expedite your replacement at no additional cost.
Need Assistance?
Our style experts are always available to help with any questions about returning your Chic Mode pieces. Contact us at [email protected] for personalized assistance.