Welcome to Chic Mode Shop’s FAQ! We’re here to ensure your shopping experience is as chic and seamless as our global delivery service. Below you’ll find answers to our most frequently asked questions about our fashion-forward collections, shipping policies, and more.

About Our Products

What types of products does Chic Mode Shop offer?
We specialize in head-turning fashion essentials for the jet-setting lifestyle. Our collections include:
  • Trendsetting swimwear for making waves
  • Statement accessories including bags and hats
  • Wardrobe essentials and clothing collections
  • Beauty products to complete your look
Are your products limited edition?
Yes! Many of our pieces are limited-edition selections curated by our fashion experts in Charlotte. We recommend shopping quickly when you find something you love, as our trendsetting items often sell out fast.
How do I choose the right size for swimwear?
Our swimwear follows standard US sizing. Detailed size charts are available on each product page. If you’re between sizes or want personalized advice, our style experts are happy to help via email at [email protected].

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our certified payment gateway.
Can I modify my order after placing it?
We process orders quickly to get your fashion pieces to you ASAP. Please email us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request before shipment.

Shipping & Delivery

Where do you ship?
We ship worldwide to match your chic, global lifestyle! However, we currently cannot deliver to some Asian countries and remote areas. During checkout, you’ll see if we ship to your location.
What are my shipping options?
We offer two fabulous shipping choices:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 days). Perfect when you need those vacation essentials ASAP!
  • Free Shipping: For orders $50+, delivered via EMS in 15-25 business days after processing. Ideal when stocking up on multiple trendsetting pieces.
How can I track my order?
The moment your limited-edition pieces leave our boutique, you’ll receive a shipment notification email with tracking information. You can follow your package’s journey straight to your doorstep!
Are there customs fees for international orders?
For orders shipping outside the US, any customs or import fees are the responsibility of the recipient. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We want you to be completely dazzled by your purchase! If not, we offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original condition.
How do I initiate a return?
Simply contact our style experts at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.
Do you offer exchanges?
Currently, we process returns only. For a different size or color, we recommend placing a new order and returning the original item following our return policy.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to the original payment method.

Contact & Support

How can I contact customer service?
Our style experts are available via email at [email protected]. We typically respond within 24-48 hours.
Where is Chic Mode Shop located?
Our boutique is located at:
2405 Snyder Avenue, Charlotte, US 28202
Though we’re based in Charlotte, our fashion-forward pieces jet-set worldwide!

Pro Tip: Combine multiple trendsetting pieces in one order to qualify for free shipping while refreshing your entire summer wardrobe! At Chic Mode Shop, we’re committed to delivering not just packages, but confidence-boosting styles that arrive with the same care and attention we put into curating them.